PRIVACY POLICY
Deadline for cancelling a reservation are as follows:
If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.
Deadlines for cancellation with refund: One (1) week prior to the date of your tour
Last Minute Cancelations
Full payments or deposits will not be reimbursed for last minute cancellations by either direct customers or travel agencies.
No Show
In the event of a No-Show by either a Direct Customer or Travel Agency, no refund shall be given.
In case of fortuitous events or Acts of God, management will assess the situation and decide upon a course of action. If a reimbursement or discount is agreed upon, the amount will return within the time specified by management. The Direct Customer or Travel Agency is responsible for all/any banks charge that may apply to the transaction.
Refunds
The process for refunding a deposit is as follows:
In the event of a refund, the Direct Customer or Travel Agency is responsible for covering any bank charges. 10% of the total payment will be withheld to cover this cost.
The Customer or Travel Agency must submit a written request for a refund along with the reason(s) for the reservation cancellation. Please specify the account number to which the money shall be refunded and the name under which the reservation was made. Please allow 5 to 8 business days to process the refund request.
If the cancellation of the reserve corresponds to an event, it will be done according to the specifications and conditions agreed by both parties in the contract.